Conditions

The legal conditions for booking taxi services through our website are established below. Please read these terms and conditions carefully before making a reservation. By using our service, you agree to be bound by these conditions.

Online reservation procedure

The client must complete the reservation form on our website, providing the required information, including the date, time and place of collection, as well as the details of the destination. To confirm the reservation, the advance payment of 15% of the total budget of the route is required. The reservation will only be confirmed when we have received the advance payment and one of our drivers has confirmed availability for the appointment.

Rates

The rates provided on the booking website are Estimated prices for your trip and they are not closed. We will rely on the taximeter reading to ensure accuracy in the final price. The taximeter will start running once you get into the taxi and drive away. The cost should not exceed estimated price, but the taximeter may show a slightly different amount than the initial estimate. This will depend on multiple factors, such as traffic or congestion at the city entrances.

Refunds

The refund policy is designed to provide peace of mind to our customers and is only applied in extreme cases in which the trip cannot be made due to major causes.

Cancellations by the Client

In case of cancellation or modification of the reservation 24 hours or less from the appointment, in case of non-attendance or delay of more than 30 minutes from the agreed time without justification, the advance of 15% will not be refundable. The client may request changes or cancellations more than 24 hours in advance, in which case the advance paid will be refunded.

Changes and cancellations by us

We reserve the right to cancel or modify a reservation in case of unavailability of drivers. In this case, the full refund of the advance made will be made.

you wait

The assigned driver will wait for the client at the agreed place and time for a maximum of 50 minutes. If the client does not show up within that period without prior notice of delay, it will be considered a non-attendance and the advance payment will not be refundable.

Travel insurance

All our taxi services include basic travel insurance to cover eventualities during the journey. We strongly recommend that you take out travel insurance that is suitable for your needs. Please read the contract carefully and print the documentation so that you can take it with you when you travel. Travel insurance will protect you against a series of risks that are beyond our control.

Our responsibility

We are committed to providing the transportation service in a diligent and professional manner. However, we are not responsible for delays caused by circumstances beyond our control, such as heavy traffic or adverse weather conditions.

Force Majeure

In the event of force majeure events, such as natural disasters, strikes, labor disputes or unforeseeable situations, we reserve the right to cancel or modify the reservation without any liability.

Contact

For any query or incident related to your reservation, you can contact our customer service through the means provided on our website.

Baggage Allowance / Capacity

The client is responsible for ensuring that the transported luggage complies with the legal and capacity restrictions established for the booked taxi service.

Right of Admission / User Conduct

We reserve the right of admission and are committed to providing a safe and respectful service. We reserve the right to deny service or take appropriate action in case of inappropriate or violent behavior on the part of the client.

Languages

Our customer service is provided in the primary language of the country where the service is provided. However, if necessary, translation services may be used to communicate with the client.

Intellectual Property Law

All content on our website, including text, images, logos and design, is protected by intellectual property rights and may not be used without our express consent.

Applicable Law and Jurisdiction

These conditions are governed by the legislation in force in the country where the service is provided. Any dispute arising in connection with these conditions will be subject to the exclusive jurisdiction of the competent courts in said country.

Data Protection

The personal data provided by the client will be treated in accordance with our privacy policy, which can be consulted on our website.